Returns, Exchange & Refund Policy

Return

1. If you are dissatisfied with your online purchase at Yahvi, we will arrange to take the product back. We will deduct 15% to cover handling, insurance, and logistics costs and issue a refund of 85% of your total invoice value.
2. Loose diamonds & gemstones, jewellery items made on order or customised or purchased under any scheme will not be retured.
3. The product must have its original invoice, jewellery lab certificate, and jewellery hallmark for all returns.
4. The policy of return of all jewellery is only applicable if the product has not been used, altered or damaged.
5. The return shall be subject to verification of the original product as per the standard norms and the decision of Yahvi in this regard shall be final and binding on the customer.
6. The customer will bear the return shipping cost.
7. To request a return, you can contact us at info@yahvijewellery.com or WhatsApp us at (+91) 9414098777. We will reply & update you about your return request after reviewing the request.

Cancellations

We will only be able to cancel orders before they are shipped.

Exchange

1. Diamond and colour stone jewellery crafted in gold can be exchanged at 70% of the invoice value for 1 year from the date of purchase. Kindly contact us at info@yahvijewellery.com or WhatsApp at +91 9414098777, and we will review your request.
2. Loose diamonds & gemstones, jewellery items made on order or customised or purchased under any scheme will not be exchanged.
3. The product must have its original invoice, jewellery lab certificate, and jewellery hallmark for all exchanges.
4. In case the exchange value of the old jewellery product is lower than the value of the new jewellery product, the user will have to pay the difference between the new product chosen and the valuation of the old product.
5. Customised jewellery and jewellery purchased under any scheme will not be exchanged.
6. For silver jewellery, we provide exchange options for products if you have a size issue or are not satisfied with the quality. The return conditions apply as detailed above.
7. To request an exchange, you can contact us at info@yahvijewellery.com or WhatsApp us at (+91) 9414098777.

Repairs & Resizing

The customer will have to bear the jewellery repair charges and that will be assessed by the Yahvi manufacturing team.

The customer will bear the shipping charges (both ways).

COMMUNICATION ADDRESS

YAHVI JEWELLERY PVT LTD

134, Frontier Colony, Adarsh Nagar, Jaipur-302004, India

+91 9414098777

E-mail ID: info@yahvijewellery.com

Monday to Saturday (10:00 am to 7:00 pm)